APA Style
TJIPTONO, Fandy. (2012).
Service management mewujudkan layanan prima (Ed.2).
Yogyakarta:
Andi Offset.
Chicago Style
TJIPTONO, Fandy.
Service management mewujudkan layanan prima.
Ed.2
Yogyakarta:
Andi Offset,
2012.
Ekonomi.
MLA Style
TJIPTONO, Fandy.
Service management mewujudkan layanan prima.
Ed.2
Yogyakarta:
Andi Offset,
2012.
Ekonomi.
Turabian Style
TJIPTONO, Fandy.
Service management mewujudkan layanan prima.
Ed.2
Yogyakarta:
Andi Offset,
2012.
Ekonomi.